Refund policy
We want you to love what you bought from Trailmark. If something isn't right, here's how returns work.
30-day returns
You can return items within 30 days of delivery (or pickup) for a refund to your original payment method. Items must be in new condition: unused, uninstalled, and in their original packaging with all parts and paperwork. Items not in new condition can't be returned.
How to start a return
Call or text (817) 687-2300 or email shop@trailmarkauto.com with your order number and we'll send return instructions. Returns sent without contacting us first may be delayed or refused. You can also bring returns to the shop at 7901 Rodeo Trl #600, Mansfield, TX 76063, Monday–Friday 8 AM–5 PM.
Return shipping
You pay return shipping unless we made a mistake or the item arrived damaged or defective. Original shipping charges aren't refundable.
Restocking fee
Returned parts may be subject to a 20% restocking fee. We may waive it at our discretion; ask us when you start your return.
Not returnable
- Parts that have been installed, mounted, wired, modified, or used
- Special-order and custom items
- Electrical and lighting products once removed from their sealed packaging, unless defective
- Applied stickers and decals
- Gift cards and items marked final sale
Damaged, defective, or wrong items
Let us know within 7 days of delivery, with photos. We'll make it right with a replacement or a full refund, including shipping.
Exchanges
Need a different shirt size? Contact us and we'll exchange it if the size is in stock.
Warranty
Parts carry the manufacturer's warranty, and we'll help you with the claim. Work performed in our shop is covered by our 12-month / 12,000-mile labor warranty, whichever comes first.
Refund timing
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–10 business days.